Mexican had excellent food and service. It certainly feels like the management is trying to juggle too many balls, and failing miserably.The food was also not to the standards we have come to expect, Bordeaux being the exception. The room was spectacular!! I did like the layout where the restaurants are up top by the lobby and rooms down the hill. Service is good, sometimes slow, but we usually expect slow. Warm regards.Cristian Díaz Social Media Coordinator & eConcierge. They also were responsible for putting on the fire show at night, which was good, and very similar to ones we've seen at Excellence.We had 3 meals there... breakfast buffet at Market Cafe. It is very private (no other hotels next to it) and it has a fun little bar with swings. Management are obviously more interested in running corporate events, which is totally unacceptable. The only negative on the pools is unless you have your own plunge pool or swim up, there are no other pools other than the main. Stay at this 4.5-star luxury resort in Playa Mujeres. They never even brought them back. No issues at all with any of the meals. Since we were staying at Excellence Playa Mujeres at the time, and just got a day pass here, you will see a lot of comparisons to the two. Thank you for taking the time to write a review about your stay in our resort.We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks.While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust on us. Enjoy scenic views of Isla Mujeres and the Cancun hotel zone from the resort. It was a girls trip where we booked two rooms with two double beds only to find it was a kind bed and a cot in each room. A lot of seaweed on beach but water is still clear when you walk out past it. Very discouraging.RestaurantsWe pretty much went to every restaurant except El Patio (because it was closed our last night when we were going to try it). Seems like a very large entertainment team compared to here at Excellence. The moral to this is that management didn't care about solving the problem and making guests happy, they only cared to prove their position and what was requested vs available. Book your Secrets Playa Mujeres Golf And Spa Resort vacation package through Sunwing.ca — Vacations are easier Under Our Wing Secrets Playa Mujeres Golf And Spa Resort - Sunwing.ca It looks like you’re browsing from outside of Canada. We are looking forward to your visit! They had a swim up room, and the patio - swim out pool were small in our opinion. Did go to sports bar for Cavs game one night and that was good although we had hoped to just grab quick dinner there but no food served. Location. I definitely encourage those who can swing the cost, or if it's a special occasion to consider the upgrade. As a point of comparison our prior adults only stays have been Secrets Maroma 2x, Secrets Huatulco, Royal PDC, and Zoetry. I have to honestly say that I have never seen it as bad as it is at this resort. It was ok, but not the market they are trying to be.. certainly nothing more than a 3 star property at best. of liquid per brew (3 pods per day is all you will get) Not even 1/4 of a Demitasse cup but they say that's how they're "supposed" to work. A lot of the time the call brands of liquor were limited as well. Secrets Playa Mujeres Golf & Spa Resort: Loved it! There was no quiet pool area. He got back to me and told me the only Master Suites available for our stay were the Master Suites with pool. I had sent numerous emails and had lots of communication with the sales staff / reception staff before arriving, but it still took them a long time to find that I was actually supposed to be there. I really enjoy palapas more than just umbrellas.Towards the end of the day, we (and another group across from us) were still enjoying the pool and talking, and the workers were setting up tables and taking down loungers all around us. Had a great tenderloin for main course and pistachio ice cream for desert. About Playa Mujeres Golf Course All restaurants openings rotate throughout the week. Since we were staying at Excellence Playa Mujeres at the time, and just got a day pass here, you will see a lot of comparisons to the two. I had sent numerous emails and had lots of communication with the sales staff / reception staff before arriving, but it still took them a long time to find that I was actually supposed to be there. 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