As COVID-19 disrupts lives and businesses across the globe, U.S. convenience stores are experiencing different realities depending on their location, but many are already adapting by evaluating new opportunities to meet changing customer needs in the midst of chaos. A transformation in store. Winsight is a leading B2B information services company focused on the food and beverage industry, providing insight and market intelligence to business leaders in every channel consumers buy food and beverage – convenience stores, grocery retailing, restaurants and noncommercial foodservice – through media, events, data products, advisory services, and trade shows. “We are sanitizing all surfaces where customers touch hourly with the bleach and water mixture required by the health department,” Huff said. Each cashier must wear plastic gloves during their shifts. 7-Eleven digital transformation ushers in new era of convenience 7-Eleven is testing chatbots, digital rewards, machine learning and other technologies to enhance customer loyalty and convenience. Convenience stores across the globe are experiencing a transformation from once fuel-driven landscapes to offering essentials that consumers once acquired from retail stores. Savvy c-store retailers are looking for the opportunities, whether that means figuring out ways for customers to order at the pump, or passing out DIY hand sanitizer recipes or considering new ways to offer support to parents or communities. Even if you offer delivery, all your customers might not know. “We will also sanitize our dispensers (keypads and nozzles specifically) multiple times throughout the day. Huff added each area is implementing a plan of action. While convenience chains are expected to grow with a CAGR of 2.5-3.2% between 2020-2024, the revenue mix will likely change. If there’s one thing this industry excels at it’s finding success by thinking outside the box amid changing circumstances. In urban locations, convenience stores need to shift from the traditional limited offerings (and often a poor look and feel) to neighborhood stores selling a wide variety of high-­quality products and food to go. Stores were busy ahead of the lockdown. The c-store industry is no stranger to transformation in difficult times. The chain also announced that it’s hiring at all locations. Prior to the crisis sales were trending up about 7%,” he said. In California, despite slower store and gas volume on Monday, March, 16, Rotten Robbie Gas Stations saw an uptick in non-edible grocery and take-home water sales, said Reilly Robinson Musser, vice president of marketing and merchandising for Robinson Oil Corp. dba Rotten Robbie Gas Stations, which operates 34 c-stores in California. From California to Massachusetts, c-stores face varied circumstances as they put new protocols in place and rush to identify opportunities. Physical retail stores are undergoing their own transformation to redefine the customer experience. DOWNLOADS Open interactive popup. It's just happening faster and in more ways—including in convenience stores. Convenience stores have an opportunity to also step up on delivery. Fast. The convenience store … It’s asked employees to take precautions as far as social distancing, etc. The usually 24/7 stores are now closing from 1 a.m. to 3 a.m. for a deep sanitation, although dispensers remain open for fueling. Amazon has seen such an uptick in delivery orders that it announced plans to hire an additional 100,000 temporary employees and raise wages. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of WTWH Media. Be it a local kirana or a retail store in well-organized malls, having a digital transformation plan is the only immunity to protect from this business pandemic wave. Seasons Corner Market is your premium convenience store choice in Rhode Island and Massachusetts. Nos partenaires et nous-mêmes stockerons et/ou utiliserons des informations concernant votre appareil, par l’intermédiaire de cookies et de technologies similaires, afin d’afficher des annonces et des contenus personnalisés, de mesurer les audiences et les contenus, d’obtenir des informations sur les audiences et à des fins de développement de produit. Robinson Oil sent guidance information from the Centers for Disease Control and Prevention (CDC) to all employees and provided extra hand sanitizers and gloves. 7-Eleven Stores Australia has re-platformed its SAP environment onto Azure as part of an ongoing digital transformation project. During the digital transformation, the convenience stores shall leverage digital means to develop an interconnected network binding various links within the supply chain, thus enabling more efficient, accurate and personalized operation along the entire supply to satisfy consumer needs. Luckily, a few years ago we installed hand sanitizers at each door for our customers,” Spina said. The Transformation of FriendShip Food Stores By ... As Burcher explained to Convenience Store News, FriendShip has been in the foodservice business for quite a few years. Clark’s Pump-N-Shop reminded customers about its drive-throughs on Twitter and also let people know it’s hiring at all locations. By optimizing operations with a digital backbone that drives results, convenience stores are energizing the customer experience. Informations sur votre appareil et sur votre connexion Internet, y compris votre adresse IP, Navigation et recherche lors de l’utilisation des sites Web et applications Verizon Media. Pour autoriser Verizon Media et nos partenaires à traiter vos données personnelles, sélectionnez 'J'accepte' ou 'Gérer les paramètres' pour obtenir plus d’informations et pour gérer vos choix. According to a new study from the National Association of Convenience Stores, foodservice sales now make up 23% of sales at convenience stores in … High-Pressure Technology Deadlines Technology has had a positive transformative effect across every aspect of our lives, and that is true of the C-store as well. Target remains on track to complete more than 1,000 store remodels nationwide by the end of 2020, with plans for about 300 remodeled stores this year. Ashland, Ky.-based Clark’s Pump-N-Shop, with stores in Kentucky, Ohio, West Virginia and Florida, also took to Twitter to remind customers that its drive-throughs are an option for picking up supplies. ... Coffee becomes a service when someone else, say, a guy at a convenience store… The National Association of Convenience Stores' State of the Industry report found that 23% of convenience store sales come from foodservice. Organizations, thus, endeavor to integrate innovative digital experiences to ensure a connected and engaging in-store experience. Convenience store chains have been forced to adopt new digital capabilities and fulfillment methods in order to remain relevant as customers have gone mobile-first. Convenience Store Solutions. Protocols are changing too. 2021 Predictions About Convenience Retailing. With an aggressive target for growth, this convenience store retailer acquired multiple companies to expand its overall reach in the United States. Customers can call to place their order, and then call again when they arrive. “Open communication regarding this is crucially important,” Spina said. Wawa used this opportunity to alert Twitter customers that it offers delivery. “We have seen stores run out of dairy products, cleaning supplies and other miscellaneous home items. Open interactive popup. Site Map | Privacy Policy | RSS. Convenience stores across the country are beefing up their store sanitation and employee hygiene practices and alerting customers to the changes they are making to keep them safe. Yahoo fait partie de Verizon Media. “The question to you is, what can you do to not only survive, but thrive?”. As consumer demand for convenience, speed, and high-quality food rises, the convenience store format is ripe for change. As lockdowns emerge, tech-forward companies already offering order-ahead, pick-up at store and/or delivery may see an advantage as customers look for alternate ways to buy products while staying home. PG Vision Vitality Convenience Store Transformation By Glenn Scheithauer - 07/22/2019 Get great content like this right in your inbox. At its convenience stores employees are allowed to wear masks, if they choose and are washing hands every hour as well as when they touch surfaces, such as stainless steel. Employees are asked to stay home if they are feeling sick and area managers are keeping in touch with all employees. As talents constitute the fundamental Article (PDF -505KB) Brick-and-mortar retail stores need to up their game. The launch is planned for early 2021, with about 30-50 stores to be opened in the first year, and 500 within 5 years. Typical of companies growing inorganically, there was a strong desire to take advantage of synergies across operating companies, especially within shared services areas such as procurement. “Stay tuned for the rollout to our (Connecticut) locations,” Alltown Fresh tweeted. A 7-Eleven may bring to mind thoughts of coffee, gas, and slurpees. While Russell’s is a tech forward company, offering frictionless checkout through the SKIP app, as well as two Russell’s Express micro marts, the buildings where the micro marts  operate have emptied, making identifying new opportunities more of a challenge. At press time, California, Ohio, Illinois, Massachusetts and Washington closed bars and restaurants beginning Monday, March 16, in effort to slow coronavirus, while internet rumors swirled — and which The National Security Council warned are “fake” — that a national lockdown could be imminent. 2019 China Convenience Store Development Report - Overview Overview of China's convenience store industry in 2018 In 2018, China's convenience stores achieved sales of 226.4 billion yuan and the number of stores reached 120,000. “Our stores are in the central business districts of Los Angeles, Denver and San Francisco. ... "The brand and website transformation reflect … Raymond Huff, president of Denver-based HJB Convenience Corp., which operates 19 Russell’s Convenience stores in four states, began to see the effect of COVID-19 last Wednesday, March 11. Convenience stores have an opportunity to also step up on delivery. Sales were off 12% on Wednesday, 18% on Thursday and 22% on Friday. Following news of the bar and restaurant ban in Chicago, The PRIDE Store’s Owner & CEO Mario Spina noted the chain’s brewery and tasting room would be closed but customers could still purchase the brand’s packaged beer inside its 15 Chicagoland PRIDE Convenience Stores, plus any other locations that sell 93 Octane. Within just a few years, the term digital transformation has evolved from a non-descript buzzword to a necessary business-wide strategy. All Rights Reserved. Friendly. The c-store chain’s restaurants — which include Urban Counter, Taco Urbano and Pride Café — will continue to offer carry-out and delivery through Uber Eats. Digital transformation efforts in the petro space have largely focused on improving the speed and convenience of the customer experience, but more recently, the oil and gas industry has begun to look at how digital technologies can help drive more business into stores. Casey's convenience stores faced the pandemic economy head on, with the help of partners like SAP CX. Altoona, Pa.-based Sheetz, which operates 600 stores in six states, tweeted to remind customers about its mobile app, which has a mobile point-of-sale so customers can scan, pay and go quickly without worrying about lines. The items are brought to the car, reducing social contact. Article (PDF-505KB) Now should be a great time in US retail. Consistent technological advancements have disrupted nearly every industry. For example, they don’t usually have the long lines grocery stores are known for, making them ideal stops for people concerned with social distancing. We are in the process of increasing the inventory carried at each store to be able to provide those core items to our customers,” Spina said. It evolved from two-bay garages servicing cars to gas stations with “Cokes & smokes” shops to foodservice powerhouses offering frictionless checkout options. They are experience centers - extended arms of an enterprise’s digital touch-points. All Russell’s Convenience employees receive sick leave and vacation time. “Restaurants are empty and people seem to be taking things seriously,” Musser said. Wawa brings digital integration to the convenience store ... [ Be sure to learn the secrets of highly effective digital transformations — and beware the 7 myths of digital transformation. Copyright © 2021 WTWH Media, LLC. Managers are instructed to keep an eye out for team members showing flu-like symptoms. Fresh. However, this had minimal impact on overall sales for the year, and, moreover, as inflation eased, 2019 saw growth accelerate. C-Store Advantage. Sheetz takes a moment to remind customers they can order and pay via mobile app as they practice social distancing. “With many grocery stores being hit hard by consumers stocking up on products, our restaurants could continue to be busy because of the lack of options available,” Spina said. 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